REFUNDS

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund your item must be in the same condition that you received it, unworn or unused, with tags or original seals and in the original packaging. You'll also need your receipt or proof of purchase.

To begin the refund process, you can contact us at:- wishbone@toebeanbalm.com.

We will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

We will notify you once we have received and inspected your return and will inform you if the refund has been approved. If approved, you will be automatically refunded to the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at:- wishbone@toebeanbalm.com

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain types of items cannot be returned, like perishable goods (such as food, flowers or plants), custom products (such as personalised items and special orders), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any queries or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get the item you would like is to return the item you have. Once the return is accepted, make a separate order for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags or seals, and in it's original packaging. You'll also need the receipt or proof of purchase.